In Laabuelitadelbebe we want the satisfaction with your order. Therefore, we provide you with several methods to return an item that may not fit your needs or expectations. Possible cases of return or withdrawal:
A. The product is wrong, has a defect or has been damaged during transport:
We pay attention that all our items and shipments are in perfect condition. Yes, even so, you get an erroneous or defective item, contact us immediately at firstname.lastname@example.org or call us at 630403239. Before opening the product, verify that the packaging matches the one requested: color, size , finishing, etc. In case of any anomaly, also make an immediate claim, before opening the seal or its packaging.
When the product has been damaged during transport, it is essential that you inform us within a period of 14 days, since you receive the goods and note the incident on the delivery note of the carrier.
The products must be returned so that they are protected, including them inside a box or protective bag. Laabuelitadelbebe makes available to the buyer a transport company for the withdrawal of the goods, completely free of charge. If you wish to return the merchandise with a transport company different from the one proposed by Laabuelitadelbebe, and the selected transport company offers higher rates, you must assume the difference in transport cost.
We do not want you to keep anything you do not like, that's why you can return an item if it does not fit your expectations. Therefore, according to the provisions of the Consumer Law, you have the Right of Withdrawal, under which you can return the product.
The exercise of this right of withdrawal must be made within a maximum period of 14 calendar days from receipt. You must notify us, through the email email@example.com or by calling us at 630403239, your decision to cancel the purchase made (you can use the following form of withdrawal form, if you wish). [ATTACH MODEL OF WITHDRAWAL AT THE END OF THIS DOCUMENT]
In order to exercise this right, the product must be in perfect condition and keep the original packaging, as well as all parts. In case the products do not arrive in perfect conditions Laabuelitadelbebe reserves the right to pay a lower amount in the refund, circumstance that will be notified.
The refund of the purchase price will be made once the condition of the merchandise has been verified, through the same means of payment used in the purchase and, in any case, in a maximum of 14 calendar days from the reliable reception of the request of withdrawal, provided that Laabuelitadelbebe who manages the collection of the article. In case you return the item through a transport company of your choice, the period of 14 days will begin to compute from Laabuelitadelbebe has actual knowledge of the shipment of the goods or, failing that, from receipt of it.
The expenses of return derived from the exercise of the right of withdrawal, will be borne by the buyer.
The exercise of the right of withdrawal on products with an expiration of less than one month will not be accepted. Nor will refunds of personalized items, or sealed items that are not eligible to be returned by
reasons for health protection or hygiene and that have been unsealed after delivery.
C. If you have not received the order yet:
If you have not yet received the order and wish to cancel or modify it, you only have to inform us of the changes you want to make, without this entailing any cost in case you have not received the order delivery email yet.
Contact For Returns:
* Telephone: 630403239 * Notification through this website in the "Contact" section * Email: firstname.lastname@example.org
All returns of products, together with their original protected packaging, should be addressed to the following address: Doniños Outeiro 243 15593 Ferrol - La Coruña
All our products are guaranteed nationwide, against manufacturing defects for two years from the date of purchase. The warranty does not include damage caused by misuse or habitual wear.
In case of defective product, we can proceed, as appropriate, to the repair, replacement, price reduction or termination of the contract, which will be free for the consumer and user.
We will respond to the lack of conformity that is manifested within a period of two years from delivery. The consumer and user must inform us of the lack of conformity within two months of having knowledge of it.
Unless proven otherwise, it will be understood that the products are in accordance with the contract provided they meet all the requirements expressed below:
a) They conform to the description made and possess the qualities of the product that we have presented to the consumer and user in the form of a sample or model.
b) Are suitable for the uses to which products of the same type are ordinarily destined.
c) Present the usual quality and benefits of a product of the same type that the consumer and user can reasonably expect, taking into account the nature of the product.
10) Conflict resolution
As this is required by the new European regulations, we inform users of the existence of a European litigation resolution platform for online contracting. Thus, for the resolution of consumer litigation (pursuant to Art. 14.1 of Regulation (EU) 524/2013), the European Commission provides an online dispute resolution platform that is available at the following link: https: //webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=ES
MODEL OF WITHDRAWAL FORM
If, as a consumer and user, you wish to exercise your right of withdrawal, you can do so through this form, which you must complete and send us.
To the attention of Evana Reborn, S.L., with address at Doniños Outeiro 243 15593 Ferrol - La Coruña, telephone 630403239 and email address email@example.com.
I hereby declare that I am withdrawing from my contract to sell the following product or product list:
(Indicate list of products in respect of which the right of withdrawal is to be exercised)
Order on: (Indicate date)
Name of the consumer and user: (Indicate)
Domicile of the consumer and user: (Indicate)
Order number: (Indicate)